Products · Service Desk

A service desk that sees what the caller shows it.

For claims and front desks. The caller shows the problem, and the agent asks, looks and takes a photo with permission.

What it does

Claims helper: the caller films the damage
Works today
It asks for a wide shot, a close-up of each damaged part, and the number plate or the address, one thing at a time. It never says what is covered and never estimates a payout.
Front desk, with an optional face
Works today
It answers from the facts you paste in, and says so when it does not have the answer. The talking face is a preset character, off until you switch it on. It is a preview: only one face runs at a time, so a caller may get the voice without it.
Refund checker
Coming soon
It will check an order against your refund rules. That needs a link to your order system, which is not built.

It never decides a claim. It says an adjuster will review it.
It does not check an ID or look up an order. It cannot read from your own systems yet.
It does not pass the call to a person. It takes a callback request, and you get an email. You switch callback requests on in the agent’s Tools tab.
The photo is not in the email. You open it in your dashboard, where it is kept for 7 days.